Customer Services
The Driver & Vehicle Agency is customer orientated in its aim to:
Contact Us:
All the telephone numbers and addresses required to contact DVA.
Customer Services
Guide:
A guide to Customer Services.
Customer Complaints Monthly Analysis
Customer Complaints Annual Analysis
Complaints Procedure:
How we deal with a complaint.
DVA Customer
Charter:
DVA
Customer Charter Performance Report 2010 - 2011:
The level of service you can expect from us, and the key standards
we work to (and by which we measure our performance).
DVA
Customer Satisfaction Survey Results:
Top Levels of Satisfaction:
The Report detailing the results of our customer Satisfaction Survey,
and a Table summarising the main results.
DVA
Standards and Targets:
We would value your opinion on our standards and targets.
Please use this link to leave us your Feedback.
DVA
Customer Survey 2010 - Action Plan:
Actions which we have taken as a result of customer suggestions
within the survey.
DVA
Call Reduction Analysis 2010 - Action Plan:
Actions which we have taken as a result of our Call Reduction Survey.
Customer Service Excellence
DVA achieved the CSE standard in December 2010.
DVA Best Practice - Customer Service Excellence
ORC Benchmarking
ISO Accreditation
These documents highlight areas in which DVA has been accredited with 'Best Practice'. If you think that our experience in these areas could be of benefit to your business/organisation,
please contact us.
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